Your Peace of Mind is Our Promise
Building Trust Through Fair and Transparent Policies
At LecoExpress, we believe that shopping online should be joyful, not stressful. Every order represents a promise — a promise of quality, honesty, and care.
We understand that sometimes, things don't go as expected. Maybe the product you received wasn't what you imagined, arrived damaged, or simply didn't fit your needs. When that happens, we want you to know one thing: you can count on us.
This Return and Refund Policy is our way of keeping that promise to treat you fairly, to listen with empathy, and to make things right whenever something goes wrong.
We don't see returns as complaints. We see them as opportunities to improve, connect, and rebuild your trust.
Behind every purchase is a story — a customer who believed in a product, a seller who worked hard to deliver it, and a platform that brought them together.
This policy exists to protect all three sides of that story:
When everyone plays their part with integrity, online business becomes not just a transaction — but a relationship built on trust.
We'll gladly help you return an item or get a refund if:
To make sure we can serve you quickly and fairly, please:
We know your time is valuable. That's why we handle every return with care and urgency.
We're always happy to help, but there are some cases where returns may not be possible — usually for health, safety, or copyright reasons. These include:
If an item falls under these categories but arrives damaged or defective, please still contact us — we'll review it personally and find a fair solution.
We've made the process simple and human:
Access your account and go to your Orders page
Click "Request Return" next to the item
Write a brief explanation of the problem
Add photos if possible to help us understand
Our support team reviews every case within 48 hours and will reach out to guide you on the next steps — whether that's a replacement, refund, or repair.
We believe in communication, not complications.
We want the process to be fair for everyone:
We're transparent about every cost — no hidden charges, no small print. Just honesty.
Once your returned item reaches us, we'll inspect it carefully. If it meets the return conditions, your refund will be approved and processed immediately.
Refunds are made through the same payment method used for purchase — whether it's mobile money, card, or bank transfer. Depending on your provider, it may take 5–10 business days to appear in your account.
If you prefer, we can issue a store credit — so you can shop again at your convenience.
You'll receive updates at every stage. We don't leave our customers in the dark.
If more than 10 days have passed and you haven't received your refund:
We'll never leave you waiting or guessing — we'll track it for you until it's resolved.
We deeply value the small businesses and entrepreneurs who sell through our platform. To protect their hard work, refunds are only processed after returned items are received and verified.
We take false claims seriously — not to discourage customers, but to protect fairness on both sides. A good marketplace is built on mutual respect, not suspicion.
We understand how disappointing it feels to open a package and find something broken. If your order arrives visibly damaged or incomplete:
Our quality team will assess the situation quickly and ensure you get a replacement or full refund without delay.
We're not just protecting your purchase — we're protecting your peace of mind.
We're always just a message away. If you ever face a problem with your order, contact us through:
support@lecoexpress.com
+255 756 510 026
Available on our website
Submit requests directly
We'll respond to all return and refund requests within 48 hours, and we'll work with you to find the best solution for your situation.
Leco