Privacy Policy

Your Data Security and Privacy is Our Priority

Our Commitment to Your Privacy

Transparent Data Practices for a Trusted Marketplace

Last Updated: January 2025

Introduction

At LecoExpress, we believe that your privacy is a fundamental right. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our marketplace platform.

We are committed to being transparent about our data practices and giving you control over your personal information. By using LecoExpress, you trust us with your data, and we take that responsibility seriously.

We never sell your personal data to third parties. Your information is used solely to provide, improve, and secure our services.

Information We Collect

We collect information to provide better services to all our users. The types of information we collect depend on how you use our platform.

Personal Information

Identity Information

Name, contact details, government ID for verification

Payment Information

Bank details, transaction history, billing address

Transaction Data

Purchase history, order details, preferences

Technical Data

IP address, device information, browsing behavior

How We Collect Information

  • Directly from you: When you register, make purchases, or contact our support team
  • Automatically: Through cookies and similar technologies when you use our platform
  • From third parties: Such as payment processors and verification services

How We Use Your Information

We use your personal information for specific, legitimate business purposes:

Service Delivery

Process orders, manage your account, and provide customer support

Security & Verification

Verify seller identities, prevent fraud, and protect our platform

Personalization

Show relevant products and improve your shopping experience

Analytics & Improvement

Understand user behavior and enhance our services

We only process your data when we have a legal basis to do so, such as your consent, contractual necessity, or legitimate business interests.

Information Sharing

We respect your privacy and only share your information in limited circumstances:

When We Share Your Data

  • With Sellers: Necessary order information to fulfill your purchases
  • Service Providers: Trusted partners who help us operate our platform (payment processors, delivery services)
  • Legal Requirements: When required by law or to protect our rights and users
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We require all third parties to respect the security of your data and to treat it in accordance with the law. We do not allow our service providers to use your personal data for their own purposes.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

Our Security Measures Include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Secure development practices and staff training

While we implement robust security measures, no method of transmission over the Internet is 100% secure. We continuously work to enhance our security practices.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Retention Periods

  • Account Information: Retained while your account is active and for 3 years after closure for legal purposes
  • Transaction Records: 7 years for tax and financial reporting requirements
  • Marketing Data: Until you unsubscribe or 2 years after last activity
  • Cookies: Varies by cookie type, typically 30 days to 2 years

Your Rights

You have rights regarding your personal data. We respect these rights and will respond to your requests in a timely manner.

Right to Access

Request copies of your personal information

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data

Right to Restrict

Limit how we use your data

To exercise any of these rights, please contact us using the details in the "Contact Us" section. We will respond to all legitimate requests within 30 days.

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and hold certain information.

Types of Cookies We Use

  • Essential Cookies: Necessary for the platform to function properly
  • Performance Cookies: Help us understand how visitors interact with our platform
  • Functionality Cookies: Remember your preferences and settings
  • Advertising Cookies: Deliver relevant advertisements

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our platform may become inaccessible or not function properly.

International Transfers

We may transfer, store, and process your information in countries other than your country of residence, including the United States and other jurisdictions.

These countries may have data protection laws that are different from the laws of your country. However, we have taken appropriate safeguards to require that your personal data will remain protected in accordance with this Privacy Policy.

We use approved contractual clauses and other legally approved mechanisms to ensure your data receives adequate protection when transferred internationally.

Children's Privacy

Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

If you are under 16, please do not register on our platform, make purchases, or provide any personal information to us.

If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

Our Privacy Promise to You

We are committed to protecting your privacy and being transparent about our data practices. We continuously review and enhance our privacy measures to ensure your information remains secure and your rights are respected.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer:

Data Protection Officer

privacy@lecoexpress.com
+255 756 510 026
Geita Road - Nyatukala Street, Mwanza, Tanzania

You also have the right to make a complaint at any time to the relevant data protection authority in your country.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors.

When we make changes, we will update the "Last Updated" date at the top of this policy. If we make material changes, we will provide notice through our platform or by other means to give you the opportunity to review the changes before they become effective.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.