Frequently Asked Questions (FAQ) – LecoExpress

1. About LecoExpress

What is LecoExpress?
LecoExpress is an e-commerce platform that allows you to buy and sell products online easily, affordably, and securely across Tanzania.
Can I shop using my mobile phone?
Yes. The LecoExpress website and app are mobile-friendly, allowing you to shop anytime and anywhere.

2. Payments

Which payment methods are accepted?
We accept M-Pesa, Tigo Pesa, Airtel Money, and Halopesa.
Are my payments secure?
Yes. We use SSL encryption and an escrow system to protect your data and funds.
Can I pay after receiving my order?
Yes, in selected areas we offer Cash on Delivery (COD) where you can pay once your items are delivered.

3. Shipping

How long does delivery take?
Orders usually arrive within 1–3 business days depending on your location.
Do you ship across Tanzania?
Yes. LecoExpress delivers products nationwide through our trusted logistics partners.
How can I track my order?
After purchase, you’ll receive a tracking number that you can use to follow your order status online.

4. Account & Registration

Do I need an account to shop?
No. You can shop as a guest, but creating an account gives you extra benefits like tracking orders and receiving special offers.
I forgot my password, what should I do?
Click on “Forgot Password?” on the login page and follow the instructions sent to your email.

5. Orders, Cancellation & Refunds

Can I cancel my order after placing it?
Yes. You can cancel your order within 2 hours after placing it, provided it hasn’t been processed for shipping.
Can I return a product or get a refund?
Yes. If the product you received is damaged, incorrect, or unsatisfactory, you can request a refund within 3 days after receiving it.
How long does the refund process take?
Refunds are usually processed within 2–5 business days depending on your payment method.
Are there any fees for cancellation or refund?
No. There are no extra fees as long as your request is made within the allowed time frame.

6. Customer Support

How can I contact customer support?
You can reach us via phone at +255 745 440 163, email at info@lecoexpress.com
What are your working hours?
Our online services are available 24/7, and customer service operates from 8:00 AM to 6:00 PM daily.

7. Security & Privacy

How do you use my personal information?
We only use your data to process your orders and keep it protected according to the LecoExpress Privacy Policy.

8. Join LecoExpress

Can I sell my products on LecoExpress?
Yes! Join as a merchant by filling out the registration form on our website and start selling online today.